Returns & Exchanges
We know you'll love your ZippyJamz, but if, for whatever reason, your purchase does not work out, we will gladly help make it right!
Please make sure you’ve read and understand our Return Policy
Our return process has been made even easier with new package-free drop-off locations across Canada, and we encourage you to try this method of return for instant results.
There are 78 dropoff locations across Canada. Dropping off to ReturnBear is free and has faster processing times so you get your refund or exchange even faster.
Get started on our Return Portal
Returns & Exchanges in Canada
If you need to make a return (for a refund or store credit), or an exchange in Canada, we’re working to make this as quick and convenient as possible for you.
You’ll need your Order Number and Email Address to get started. You can easily find your order number on the confirmation email sent when your order was placed or on the packing slip included with your ZippyJamz.
You can return items that meet our Return Policy via mail-in or package-and- label-free drop-off at ReturnBear locations across Canada.
Our new drop-off return option means you won’t need to repack items or print off any shipping labels, and you’ll be able to instantly return your item - no more wondering when we will get it :)
We’re excited to offer drop-off returns and believe that this is one small way that we can employ more sustainable practices at ZippyJamz.
Quality Concerns
If your order has arrived damaged, please reach out to us at hello@zippyjamz.com with your order number and a photo of the damaged product. We will be happy to provide you with instructions on next steps.
Returns & Exchanges in the USA
If you need to make a return (for a refund or store credit), or an exchange from the United States, we’re working to make this as quick and convenient as possible for you.
You’ll need your Order Number and Email Address to get started. You can easily find your order number on the confirmation email sent when your order was placed or on the packing slip included with your ZippyJamz.
You may use our self-serve return portal to make your return of items that meet our Return Policy and download a customs-ready shipping label.
Quality Concerns
If your order has arrived damaged, please reach out to us at hello@zippyjamz.com with your order number and a photo of the damaged product. We will be happy to provide you with instructions on next steps.
Returns & Exchanges Internationally
Please email us at hello@zippyjamz.com and we will be happy to help you.
