Frequently Asked Questions
What makes ZippyJamz so special?
Well - zippers of course!
Our innovative, patent-pending, two zipper design makes diaper changing easy day or night.
The first zipper, along the front, makes dressing easy; the second, along the inseam, makes diaper changing super convenient.
What are ZippyJamz made out of?
ZippyJamz are manufactured with 100% GOTS Certified Organic Cotton. We use only premium YKK zippers that work smoothly every time. All zippers are fully lined so there is no skin contact.
Where are ZippyJamz made?
ZippyJamz are designed in Canada and manufactured by our manufacturing partner in China.
Where is ZippyJamz head office? Do you have a physical store where I can come in and browse?
ZippyJamz is proud to be headquartered in Waterloo, Ontario!
While our warehouse is available for order pick ups, we are not currently set up for in-person shopping.
If you are local and placing an order, just select the pick up option at check out - we'd love to meet you!
If you prefer seeing and feeling products before you buy them, our retail partners in Canada and the USA can be found here.
What size should I buy?
You can select the right size for your little one using our size guides!
If you’re in doubt, or if your baby seems to fit between 2 sizes, we recommend sizing up.
Ordering & Shipping
How much is shipping?
Orders over $80 (after discount codes and before applicable taxes) get free shipping anywhere in the USA & Canada.
Orders under $80 are charged a flat rate of $12 to the USA & Canada.
What shipping services do you use?
Canada: Canada Post - Expedited Parcel
US & International: DHL Express
Can I add a gift message to my order? Will you issue a gift receipt?
You can absolutely include a gift message that will be hand-written and included with your gift! Once you are ready to check out, go to “Shopping Cart” and enter your gift note in the "Gift Message" text box.
All orders ship with a packing slip, which does not display any pricing details.
Oops! I made a mistake on my order - can I change it?
If you need to edit an order before it is fulfilled, please reach out to us at email@example.com and we will do our best to accommodate your request.
When will my order ship?
We ship all orders within 1 to 2 business days of the order being placed.
My order is lost or delayed in transit - what should I do?
If your order has not arrived in 2 weeks from the date of shipment, please reach out to the carrier (DHL or Canada Post), as well as our team (firstname.lastname@example.org) for further assistance.
Once your order has shipped and is on the way, we cannot adjust the courier's processing or shipping times or recall an order.
We understand shipping delays can be very frustrating and are happy to help in any way we can.
What is your return policy?
We are sure you will love your ZippyJamz, but you can check out our return policy here.
If you need to start a return or exchange and are located in Canada or the USA you can get started on our Returns Portal. You will need the email address used to place your order and the order number.