Frequently Asked Questions

Well - zippers of course!

Our innovative, patent-pending, two zipper design makes diaper changing easy day or night.

The first zipper, along the front, makes dressing easy; the second, along the inseam, makes diaper changing super convenient.

The ZippyJamz cotton collection are manufactured with 100% GOTS Certified Organic Cotton.

Our Spring Summer '24 collection introduced two prints in premium bamboo, and they were such a hit that we now release new bamboo prints as part of each seasonal collection! Don't forget to check out our full bamboo collection!

We use only premium YKK zippers that work smoothly every time. All zippers are fully lined so there is no skin contact.

ZippyJamz are designed in Canada and manufactured by our long term manufacturing partner in China.

ZippyJamz is proud to be headquartered in New Hamburg, Ontario!

While our warehouse is available for order pick ups, we are not currently set up for in-person shopping.

If you are local and placing an order, just select the pick up option at check out - we'd love to meet you!

If you prefer seeing and feeling products before you buy them, our retail partners in Canada and the USA can be found here.

You can select the right size for your little one using our size guides!

If you’re in doubt, or if your baby seems to fit between 2 sizes, we recommend sizing up.

Orders over $80 (after discount codes and before applicable taxes) get free shipping anywhere in the USA & Canada.

Orders under $80 are charged a flat rate of $12 to the USA & Canada.

Within Canada: Sendle or Canada Post - Expedited Parcel.

During the Canada Post service disruption we are using alternate carrier partners to have your orders delivered as soon as possible!

As a result, we are unable to ship to PO Boxes.

US & International: DHL Express

You can absolutely include a gift message that will be hand-written and included with your gift! Once you are ready to check out, go to “Shopping Cart” and enter your gift note in the "Gift Message" text box.

All orders ship with a packing slip, which does not display any pricing details.

If you need to edit an order before it is fulfilled, please reach out to us at hello@zippyjamz.com and we will do our best to accommodate your request.

We ship all orders within 1 to 2 business days of the order being placed.

If your order has not arrived in 2 weeks from the date of shipment, please reach out to the carrier (DHL, Sendle, or Canada Post), as well as our team (hello@zippyjamz.com) for further assistance.

Once your order has shipped and is on the way, we cannot adjust the courier's processing or shipping times or recall an order.

We understand shipping delays can be very frustrating and are happy to help in any way we can.

We are sure you will love your ZippyJamz, but you can check out our return policy here.

If you need to start a return or exchange and are located in Canada or the USA you can get started on our Returns Portal. You will need the email address used to place your order and the order number.

If you are an international customer, please reach out us using our contact form or at hello@zippyjamz.com

We absolutely do! If you are a retailer looking to stock ZippyJamz, you can complete our online wholesale application form OR check us out on Faire.

We're also happy to connect you directly with your local Sales Representative.